All claims must be made within 7 days of receipt. Problem? Let us help. In the unlikely event your Stock or Custom furniture piece arrives either damaged or defective, please contact customer service immediately at or 424.999.4626 So that we can help resolve your issue, we may ask for photos to determine the best course of action (e.g. Vendor ship times vary, your sales associate has only provided you with an estimated ship time. Custom Furniture, Custom Art, Custom Window Panels, and Custom BeddingĬustom Furniture, Custom Art, Custom Window Panels, and Custom Bedding are manufactured especially for you, which is why we do not accept cancellations, exchanges, or returns. Z Gallerie reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.įor further information on our furniture return policy on Curbside, Local, and Freight deliveries please call 424.999.4626 and speak to one of our Sales Specialists or Customer Service representatives during business hours. We will ask for photos to determine the best course of action. If that is not possible, we will arrange an exchange. We will attempt to repair the defect or damage. If an item arrives with a manufacturing defect or damage caused in transit contact Customer Service immediately at 424.999.4626. Delivery fees and oversize fees are non-refundable. Stocked Furniture can be exchanged or returned within 14 days of receipt, and a 25% restocking fee will be charged on all furniture returns. To arrange a return or exchange for a delivered Furniture item please call 424.999.4626. We recommend items are returned using a tracked postal service or with postal insurance.įurniture cannot be returned to any Z Gallerie store location. Z Gallerie does not hold any responsibility for missing parcels. All shipping costs will be at the customer’s own expense. Once the exchange is approved you will have 7 days to return the product to us. To process an online exchange please email and include your order number, item to be exchanged, and reason for the exchange. Items purchased at Z Gallerie Outlet stores or Warehouse Sales Store Floor Models (Furniture, Lighting, Rugs, Mirrors, etc.) How to make a non-Furniture return or exchange:Ĭustom order items, including Furniture, Window Panels, Bedding, and ArtĬlearance Items(with prices ending in $.X7 and $.X8).Custom Furniture, Custom Art, Custom Window Panels, and Custom Bedding.
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